The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into effect in June 2014 and are relevant to domestic/consumer contracts.
For ‘off-premises’ and ‘distance’ sales contracts the cancellation period starts when the customer signs the contract and ends 14-days after all of the goods relating to the contract are delivered to the customer’s home.
There can be occasions however, when both the company and the consumer want the work to start within the cancellation period. Under the regulations the consumer can make an ‘express request’ confirming that they are happy for work to begin within the “cancellation period”.
Please note: if you make an ‘express request’ for the work to start, you can still cancel within the cancellation period as long as the installation is not completely finished. However, if you do cancel after making the ‘express request’ you will be liable for any work performed up to the point of cancellation.
Express Request for Work to Commence
By sending us the below email you are accepting and acknowledging that you have read the points in the express request form and understand the implications. You are providing your agreement in writing to enable us to commence work within the cancellation period which starts when the customer signs the contract and ends 14-days after all of the goods relating to the contract are delivered to the customer’s home.
Please note: if you consent for work to begin within the cancellation period and you later exercise your right to cancel you will be liable for the cost of work performed up to the point of cancellation. You will also lose the right to cancel the contract within the cancellation period when the installation is completely finished. When this occurs the company can charge the full contract price.
Email Template
To: upgrades@heatgeek.com
I/We understand that signing this document does not affect my/our right to cancel the contract in the cancellation period which starts when I/we sign the contract and ends 14-days after all of the goods relating to the contract are delivered to my/our home.
I/We hereby give express consent for Heat Geek Installations Ltd to commence work on the agreed installation date.
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